EverWell Privacy Policy

  1. Introduction
    EverWell Home Healthcare & Staffing Services Inc. (“EverWell”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information.
    This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with us.
    We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Health Information Protection Act (PHIPA).
  2. What Is Personal Information
    “Personal Information” means any information about an identifiable individual, including but not limited to name, contact details, and information related to care or employment.
    This policy does not apply to third-party websites or services linked from our Website.
  3. Information We Collect
    Depending on your interaction with us, we may collect:
    🧍 Contact Information
    Name
    Email address
    Phone number
    Postal code
    📝 Service & Inquiry Information
    Information submitted through contact or care request forms
    Details about care needs
    💼 Applicant Information
    Resume and qualifications
    Work history, certifications, and availability
    🌐 Technical Information
    IP address
    Browser and device information
    Website usage data
    💬 Communications
    Messages, inquiries, and feedback you provide
    Phone or email communications
  4. How We Collect Information
    We collect information:
    ✔ Directly from you
    When you:
    Fill out forms
    Contact us
    Apply for a position
    ✔ Automatically
    Through technologies such as cookies and analytics tools that track website usage and performance.
  5. Cookies & Analytics
    We may use cookies and similar technologies to:
    Improve website functionality
    Understand user behaviour
    Enhance your experience
    We may use tools such as Google Analytics to analyze website traffic.
    You can disable cookies through your browser settings.
  6. How We Use Your Information
    We use personal information to:
    Respond to inquiries and care requests
    Coordinate services and communicate with you
    Process job applications and recruitment
    Improve our website and services
    Ensure security and prevent fraud
    Comply with legal and regulatory obligations
  7. Consent
    By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
    You may withdraw your consent at any time, subject to legal or contractual restrictions.
  8. Disclosure of Information
    We do not sell personal information.
    We may disclose information:
    To employees and care coordinators
    To healthcare professionals involved in care (when applicable)
    To service providers (e.g., IT, hosting, analytics)
    When required by law
    We may also share aggregated or de-identified data that cannot identify you.
  9. Text Messaging (SMS) & Communications
    If you provide consent, we may contact you via:
    Phone
    Email
    Text message
    Text messages may include:
    Service coordination
    Scheduling updates
    General communication
    ✔ You may opt out at any time by replying “STOP” to SMS messages.
    Standard message and data rates may apply.
  10. Personal Health Information (PHIPA)
    Where personal health information is collected, it is handled in accordance with applicable privacy laws, including PHIPA.
    Such information is:
    Used only for care coordination
    Shared only with authorized individuals
    Protected with appropriate safeguards
  11. Data Security
    We use reasonable administrative, technical, and physical safeguards to protect personal information.
    However, no system is completely secure, and we cannot guarantee absolute security.
  12. Retention of Information
    We retain personal information only as long as necessary to:
    Fulfill its intended purpose
    Meet legal and regulatory requirements
  13. Your Rights (Canada)
    Under Canadian privacy laws, you have the right to:
    Access your personal information
    Request corrections
    Withdraw consent
    Request information about how your data is used
    You may also file a complaint with the Office of the Privacy Commissioner of Canada if necessary.
  14. Children’s Privacy
    Our Website is not intended for children, and we do not knowingly collect personal information from minors.
  15. Third-Party Links
    Our Website may contain links to external websites.
    We are not responsible for their:
    Content
    Privacy practices
  16. Changes to This Policy
    We may update this Privacy Policy at any time.
    Continued use of the Website constitutes acceptance of any updates.
  17. Contact Us
    If you have questions or requests regarding your personal information:
    📧 info@everwellhomecare.ca
    📞 416-991-4419
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